Call Center Agent
POST :
Call Center Agent
TIME :
Full Time
SALARY :
Negotaible
LOCATION:
Ocala, Lady Lake, Orlando The Villages & Kissimmee, Florida.
Premier Medical is a Multi-Specialty Practice located in Central Florida for the last 26 years and with overseas offices in India, Costa Rica, and the Philippines.
PURPOSE AND SCOPE:
Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating insurance information, and assisting patients with medication refills. The Call Center Agent is the primary access point for patients and their families and is responsible that the patient receives timely, empathetic and compassionate customer service.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Answer incoming calls and triage appropriately
Schedule appointment in the electronic medical record
Contributes to individual and team goals by maintaining: 11.7 calls per hour, 5% or below daily abandonment rate and answering calls on average in 2 minutes or less.
Schedules, confirms or reschedules patient appointments. Promotes Patient Portal enrollment.
Welcomes and coordinates intake of patient information for new and existing patients, and creates and maintains medical records.
Obtains and verifies insurance and demographic information. Reconciles work lists and reports.
Facilitates patient care between primary, specialty, and ancillary services.
Supports a culture of “yes” In support of a patient centered medical home.
Works independently and within a team on special, nonrecurring and ongoing projects. Coordinates multiple aspects of projects, events, and other complex activities.
Performs other duties as assigned.
Excellent communication skills
Ability to problem solve
Demonstrates accuracy and attention to detail
Ability to thrive in a self-directed work environment
Ability to handle a high call volume environment while maintaining professionalism and high performance
Strong computer and keyboard skills required (Words per minute will be asked upon interview)
Knowledge of medical office and hospital operations a plus
Familiarity with medical terminology a plus
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How To Apply?
- Navigate to our website
- Click on the "Apply Now" button from the homepage or the job position page.
- A pop-up form will open.
- Fill in your personal details, contact information, and professional information in the form.
- Upload your updated CV/resume.
- Review all the information you've provided.
- Click the "Submit" button to send your application.
- Receive a confirmation message after successful submission.
- Our team will review your application.
- If you have any questions, feel free to contact us through the contact information provided on the website.
Frequently Asked Questions
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We recruit for a wide range of medical positions, including Registered Nurses, Licensed Practical Nurses, Medical Assistants, Physicians, Physician Assistants, and more.
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